BEFORE THE FIRST CHANGE

Eight questions.
A better starting point.

Mark the areas you have reviewed. Keep questions and open decisions together for your next project conversation.

01The outcomeWhat needs to change, who uses the systems and what will count as a successful result?02The inventoryWhich applications, databases, files, integrations and scheduled jobs are involved?03Ownership and accessWho owns the accounts and which authorised roles can approve or perform the work?04Capacity and costWhat are the current resource use, peak demand, provider rates and expected growth?05Recovery needsWhat needs to be restored, how recent should a restore point be and who approves recovery?06Change and rollbackWhat is the test plan, change window and route back if the result is not acceptable?07Ongoing operationsWho owns maintenance, monitoring, backup checks and escalation after the work?08The agreementAre scope, price, responsibilities, timing and any support targets documented?

Eight questions.A better starting point.

Eight questions.
A better starting point.