HELP CENTRE
The practical
questions.
Find an answer about the site, your planning tools or the next step for a project.
Does the planner use current provider prices?
No. Enter the rates from your provider or quotation. All rates start at zero. The output is an arithmetic estimate, not a service quote.
Does calculating a plan create a server?
No. The planner runs in your browser and does not connect to any cloud provider. Provisioning requires a separate agreement and authorised access.
Where are my plans stored?
In this browser on this device. They do not synchronise with account sign-in. Export a CSV if you want a portable copy.
Can I discuss an existing environment?
Yes. Use the project form to describe the systems, desired outcome and timing. Do not include passwords, API keys or confidential files.
Is emergency support available through this form?
The form records project and account enquiries. No emergency response time or around-the-clock coverage is promised. Use the incident route in your existing service agreement for urgent issues.
What can I pay for on the invoice page?
Only a separately agreed invoice assigned to your signed-in account. Its description, amount and terms should match your agreement before you continue.
How do enquiries appear in my account?
Submit while signed in. A guest enquiry is not revealed just because someone later registers with the same email address.
How do I recover an account?
Use the contact form and choose Account access. Do not send passwords. Self-service email verification and password recovery are not included on this site.